Welcome to the Customer Care and Technical Support home page. Information is provided below for questions you may have about your account. For additional support, please feel free to contact our Customer Care group at:

E-mail: Customercare@megahits.com
Call (toll-free): 1-800-290-0461

Our normal hours of business are from 8AM to 5:30PM EST.

Please note:
Depending upon your service level agreement with us, support provided between the hours of 5:30pm and 8am EST may incur charges up to $1.75 per minute.

Server Information
DNS numbers are normally server assigned. When using setup wizard in IE 3.x put both primary and secondary DNS in as 0.0.0.0. If the client insists on getting the numbers or if forcing DNS is required (such as Macintosh OS), use the following numbers:

Primary DNS: 207.76.72.4
Secondary DNS: 207.76.72.5
Incoming Mail Server: pop3.megahits.com
Outgoing Mail Server: smtp.megahits.com

News Server:
Local Dialup Customers: news.megahits.com
National Dialup Customers: news-radius.picusnet.com

FTP Server: ftp://personal.megahits.com
Web Based Email URL* http://mail.megahits.com:8383

Web Hosting Customers
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com
Web Based Email URL* http://mail.yourdomain.com:8383

*Type this address in your web browser to view email from a remote location.

Customer Home Pages
Here is the basic information you will need to upload your web pages:

FTP: ftp://personal.megahits.com
Username: megahits username
Password: megahits password

Your URL (to view pages in browser): http://personal.megahits.com/username

Click here for details on setting up your web space.